I work with Healthcare Organizations who want to better understand a patient’s perspective in order to provide more positive outcomes.
HOSPITAL ADMINISTRATORS AND MEDICAL PROFESSIONALS
Are you concerned with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) results?
The main points in HCAHPS deal with Communication and Empathy. These results are very important for the physicians, nurses, staff and all of the Healthcare Industry. The HCAHPS results are the patient speaking to you. They are telling you of your successes and where you need help getting better results. These results are available to the public for all to see so don’t you want to show them your best?
Finally, there is the financial aspect of the HCAHPS. The government reimburses based on performance. Private insurers follow the lead of the government when assessing reimbursements. Don’t you want to get the best results therefore the greatest possible reimbursements?
Deborah Shuck is here for you and your teams. Her focus is on Empathy in the Medical Profession and how she can help you succeed. The investment made in training your staff with Deb will pay in dividends far surpassing cash flow alone. From a Human Resource perspective the savings is tremendous as you maintain consistency in your team through greater employee retention. The patient perspective will lead to family and friend referrals, better patient outcomes and a more informed patient.
In the late fifties Deb’s parents took delivery of a beautiful gift. Considering Deb nothing less, even though a multitude of physician’s visits and several surgeries were to follow. They never expected anything else from her than they had from her sisters. Deb grew up climbing trees, riding bicycles and roller skating just as everyone else. Her parents had to learn the very important lesson of “Letting Go” early if she were to experience growth. It was when Deb lost her parents she was forced to learn the very difficult lesson of “Letting Go”. This is her story.
Who is responsible for your happiness? YOU are! That is the bottom line and this is what this presentation can help you to achieve.. No matter what barriers face you, the decision is yours. Deb has had diabetes for 42 years; she has been an amputee for 58 years and been in chronic pain for over 40 years. Deb is determined every day to be in a place of peace and happiness. It is a conscious choice and, not to make it too simplistic, it is sometimes a very difficult promise to keep. Deb has to work hard to maintain happiness and not give-in to pain and self-pity. But it can be done. This presentation explains how you too can fulfill this promise.
Why Does He Look Like That?
Tell Me About Disabilities –
Presentation to Schools on Disability
A presentation, complete with photos, to help children better understand different disabilities. Discussing Paraplegia, Amputees and Prosthetics, Deafness, Service Dogs, Down’s Syndrome and more. There will be a book published later in the year to be made available for purchase with photos explaining various disabilities and how successful people are dealing with life.