Topics:
Deb works with healthcare organizations that want to better understand a patient’s perspective in order to provide more positive outcomes.
Are you concerned with HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) results?
The main points within HCAHPS deal with communication and empathy. These results are very important for the physicians, nurses, and staff – literally all of the Healthcare Industry. The HCAHPS results are the patient speaking to you. They are telling you of your successes and where you need help getting better results.
These results are available to the public for all to see so don’t you want to show them your best?
Finally, there is the financial aspect of the HCAHPS. The government reimburses based on performance. Private insurers follow the lead of the government when assessing reimbursements. Don’t you want to get the best results and therefore the greatest possible return on your investment?
Deborah Shuck is here for you and your team. Her programs focus on “Empathy in the Medical Profession” and how she can help you succeed. The investment made in training your staff with Deb will pay in dividends far surpassing cash flow alone. From a Human Resource perspective the savings is tremendous as you maintain consistency in your team through greater employee retention. An informed patient, when treated empathetically, will refer family and friends, all of which will create better patient outcomes.
Letting Go
In the late ’50s Deb’s parents took delivery of a gift: a beautiful daughter. Despite the multitude of physician’s visits and the surgeries that were to follow, Deb’s parents never expected anything else from her than they had from her sisters. Deb grew up climbing trees, riding bicycles and roller skating – just like everyone else. Her parents had to learn the very important lesson of “Letting Go” early if she were to experience growth. It was when Deb lost her parents she was forced to learn the very difficult lesson of “Letting Go”. This is her story.
Happiness…
Who is responsible for your happiness? The bottom line is simple: YOU are! This is what this presentation can help you to achieve. No matter what barriers face you, the decision is yours. Deb has had diabetes for 42 years; she has been an amputee for 59 years and been in chronic pain for over 40 years. Deb is determined every day to be in a place of peace and happiness. It is a conscious choice and, not to make it too simplistic, it is sometimes a very difficult promise to keep. Deb has to work hard to maintain happiness and not give-in to pain and self-pity. But it can be done. This presentation explains how you, too, can fulfill this promise.
Why Does He Look Like That?
Tell Me About Disabilities –
Presentation to Schools on Disability
This presentation, complete with photos, will help children better understand different disabilities. The material includes paraplegia, amputees and prosthetics, deafness, and service dogs, Down Syndrome and more. Deb is currently finishing a book, to be published later in the year to be made available for purchase with photos explaining various disabilities and how successful people are dealing with life.
Download Brochures:
Disability Awareness – Children
Disability Awareness – Teens
