Deb works with healthcare organizations that want to better understand a patient’s perspective in order to provide more positive outcomes. She works in the area of Interpersonal Communication teaching listening skills and more but most importantly she teaches the true definition of Empathy because she has lived the life as a patient.
EMPATHY:
Let me hold the door for you.
I may have never walked a mile in your shoes,
But I can see that your soles are worn and your strength is torn
Under the weight of a story I have never lived before.
So let me hold the door for you.
After all you’ve been through,
It’s the least I can do.
-Morgan Harper Nichols
Are you concerned with HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) results?
The main points within HCAHPS deal with communication and empathy. These results are very important for the physicians, nurses, staff – literally all of the Healthcare Industry.
The HCAHPS results are the patient speaking to you. They are telling you of your successes and where you need help getting better results.
These results are available to the public for all to see so don’t you want to show them your best?
Finally, there is the financial aspect of the HCAHPS. The government reimburses based on performance. Private insurers follow the lead of the government when assessing reimbursements. Don’t you want to get the best results, and therefore the possible return on investment?
Deborah Shuck is here for you and your healthcare teams. Her focus is on “Empathy in the Medical Profession” and provide you with an actionable roadmap about how she can help you succeed and get results.
The investment made in training your staff with Deb will reap dividends far surpassing cash flow alone. From a Human Resource perspective the savings is tremendous, allowing your organization to maintain consistency in your team through greater employee retention. Understanding the patient’s perspective will lead to referrals from family and friends, better patient outcomes and a more informed patient.
